Rubbish Clearance Bayswater Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Bayswater provides waste collection and rubbish removal services throughout our service area. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions:

Client means any individual, business, landlord, agent or organisation that requests or uses our services.
Services means any rubbish clearance, waste collection, waste removal, bulky item collection, house clearance, garden waste collection, office clearance or related work carried out by us.
Waste means any items, materials, rubbish or refuse we are requested to collect or remove as part of our Services.
We, us or our means the operator of Rubbish Clearance Bayswater providing the Services.
Agreement means the contract formed between us and the Client in accordance with these Terms and Conditions.

2. Scope of Services

We provide rubbish clearance and waste collection services, including but not limited to:

a. Domestic and commercial waste removal from premises within our service area.
b. Collection and disposal of general household waste, furniture, white goods, garden waste and office waste, subject to restrictions set out in these Terms.
c. Clearance of specified areas such as houses, flats, garages, sheds, offices, shops and communal spaces, where lawfully accessible.

We reserve the right to refuse to handle any items that we reasonably believe are hazardous, illegal, unsafe, contaminated, or beyond the scope of our licensing and insurance.

3. Booking Process

3.1 Bookings may be made by phone, email or through our online enquiry channels, where available. All bookings are subject to acceptance and availability.

3.2 At the time of booking, you should provide accurate information about:

a. The address where the waste collection or rubbish clearance is to take place.
b. The type and approximate volume or weight of waste to be collected.
c. Any access restrictions, parking limitations or other relevant site information.
d. Any items that may be hazardous, heavy, oversized or requiring special handling.

3.3 Based on the information you provide, we may give an estimated quote. This quote may be provisional and subject to change after physical inspection of the waste at the time of collection.

3.4 A booking is only confirmed when we have accepted the job, agreed a date and time window for collection, and you have accepted our pricing basis and these Terms and Conditions.

4. Access and Parking

4.1 The Client is responsible for ensuring that there is safe, reasonable and lawful access to the premises and to the waste to be collected.

4.2 You must inform us in advance of any access codes, restricted entry systems, time restrictions, loading bays, or other conditions that might affect our ability to carry out the Services.

4.3 Where parking charges, permits or congestion-related fees are applicable at or near the collection address, these may be charged to the Client either within the quoted fee or as a separate charge, as agreed at the time of booking or on site.

4.4 If our team is unable to access the premises or waste due to inaccurate information or lack of arrangements by the Client, this may be treated as a late cancellation and a call-out or cancellation fee may be charged.

5. Pricing and Quotations

5.1 Prices are generally based on a combination of factors including volume, weight, disposal costs, labour time, access difficulty and any additional charges such as parking.

5.2 Any quotation given before physical inspection of the waste is an estimate only. The final price will be confirmed on site once our team has inspected the waste and assessed the work required.

5.3 If, after inspection, the price needs to be revised, our team will explain the reasons and seek your agreement before proceeding. If you do not accept the revised price, we reserve the right not to carry out the Services and may charge a reasonable attendance fee.

5.4 All prices are stated in pounds sterling and, unless otherwise expressly indicated, are exclusive of any applicable taxes or levies which will be added where required by law.

6. Payments

6.1 Payment is due on completion of the Services, unless otherwise agreed in writing in advance. We may also require payment in full or in part before commencing work for certain bookings.

6.2 We accept payment by cash, bank transfer, card or any other payment method we notify to you from time to time. Cheques are only accepted by prior agreement.

6.3 Where an invoice is issued to an approved account Client, payment terms will be stated on the invoice. If no terms are stated, payment is due within seven days of the invoice date.

6.4 If payment is not received when due, we reserve the right to:

a. Charge interest on the overdue amount at the maximum rate permitted by law until payment is made in full.
b. Suspend or refuse further services until outstanding sums are settled.
c. Recover from the Client all reasonable costs and expenses incurred in pursuing the debt, including any legal or recovery fees.

7. Cancellations and Amendments

7.1 You may cancel or amend a booking by giving us notice by phone or email.

7.2 If you cancel more than 24 hours before the scheduled collection time, no cancellation charge will normally apply.

7.3 If you cancel less than 24 hours before the scheduled collection time, or if our team arrives on site and is unable to carry out the work due to reasons within your control, we may charge a reasonable cancellation or call-out fee to cover our costs.

7.4 We reserve the right to cancel or reschedule a booking in the event of adverse weather, traffic disruptions, staff illness, vehicle breakdown, safety concerns, or any circumstance beyond our reasonable control. In such cases, we will aim to notify you as soon as practicable and arrange an alternative date and time.

8. Client Responsibilities

8.1 You are responsible for:

a. Ensuring that you are authorised to arrange the clearance of the waste from the premises.
b. Securing any required permissions from property owners, managing agents or local authorities.
c. Separating any items you do not wish to be removed and clearly informing our team of this at the start of the job.
d. Informing us in advance of any hazardous, restricted or unusual items within the waste.

8.2 Once our team begins loading, you must not add additional items without first agreeing this with our staff, as additional items may affect the price and disposal method.

9. Waste Types and Restrictions

9.1 We will not knowingly collect or transport items that we are not legally permitted to handle. Restricted items typically include, but are not limited to:

a. Asbestos or asbestos-containing materials.
b. Clinical, medical or biological waste.
c. Pressurised containers, gas bottles or certain chemicals.
d. Hazardous or toxic substances, flammable liquids, oils, paints and solvents, unless specifically agreed and properly contained.
e. Explosives, firearms, ammunition or illegal items.

9.2 If such items are discovered within the waste at the time of collection, we may refuse to remove them and may adjust the price or cancel the job where necessary.

9.3 The Client is responsible for any costs, losses or liabilities we incur as a result of being misled about the nature of the waste, including additional disposal charges or regulatory penalties.

10. Waste Handling and Environmental Compliance

10.1 We are committed to carrying out waste collection and rubbish clearance services in compliance with applicable UK waste management and environmental regulations.

10.2 All waste collected by us will be transported to authorised facilities for reuse, recycling, recovery or disposal as appropriate under current legislation and industry practice.

10.3 Title and responsibility for the waste pass to us when it is loaded into our vehicle, provided that the waste is lawful and disclosed. Items that we are not legally allowed to carry, or which were misdescribed, may be left on site or returned to the Client.

10.4 We may, at our discretion, separate items for recycling or reuse, but we are under no obligation to provide a breakdown of treatment methods for each load.

11. Liability and Limitations

11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully excluded.

11.2 Subject to the above, we will not be liable for any indirect, consequential or economic loss, including loss of profits, loss of business, or loss of opportunity arising out of or in connection with the Services, whether in contract, tort or otherwise.

11.3 Our total aggregate liability to the Client in respect of any claim arising from the Services, whether in contract, tort or otherwise, shall not exceed the total fee paid or payable by the Client for the specific job in relation to which the claim arises.

11.4 The Client is responsible for safeguarding valuable, fragile or sentimental items before the clearance begins. We accept no liability for items that the Client failed to remove or clearly identify as not to be taken.

11.5 While we take reasonable care when carrying out the work, we are not liable for minor cosmetic damage to floors, walls or fixtures that may occur when removing bulky or heavy items, provided we have acted with reasonable skill and care.

12. Indemnity

The Client agrees to indemnify and keep us indemnified against any claims, losses, damages, costs or expenses arising from:

a. Any breach by the Client of these Terms and Conditions.
b. Any misrepresentation of the nature or ownership of the waste.
c. Any failure by the Client to obtain necessary permissions for access or clearance.

13. Insurance

13.1 We maintain insurance cover appropriate to our business operations, including public liability insurance, subject to the terms, conditions and exclusions of the policies.

13.2 Details of insurance cover can be provided upon request. Our liability remains subject to the limitations set out in these Terms.

14. Complaints and Disputes

14.1 If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible, ideally within 48 hours of the job being completed, giving a clear description of the issue.

14.2 We will investigate the matter and seek to resolve it fairly and promptly. This may involve a site visit, review of photographs, or further communication with you.

14.3 If a dispute cannot be resolved directly, either party may explore alternative dispute resolution methods or pursue their rights through the courts, subject to the governing law and jurisdiction set out below.

15. Data Protection and Privacy

15.1 We may collect and process personal data that you provide when making a booking or communicating with us, such as names, contact details and service addresses.

15.2 We will use this information solely for the purposes of managing your bookings, providing the Services, handling payments and communications, and complying with our legal obligations.

15.3 We take reasonable steps to protect personal data in our control and will not sell your information to third parties. We may share information with service providers who assist us in delivering our Services, or where required by law.

16. Changes to These Terms

16.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect when posted or otherwise communicated to Clients.

16.2 The version of the Terms and Conditions that applies to your booking will normally be the version in force at the time you confirm the booking.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by either party in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy.

18.3 The Agreement is between us and the Client. No other person shall have any rights to enforce any of its terms.

By booking or using our rubbish clearance and waste collection services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.