Read the GDPR-compliant Privacy Policy for Rubbish Clearance Bayswater, explaining how we collect, use, store and protect customer personal data in the Bayswater area, and how you can exercise your data protection rights.
Get a quoteThis Privacy Policy explains how Rubbish Clearance Bayswater collects, uses, stores and protects personal data about customers and prospective customers in the Bayswater area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all individuals who contact us, request a quote, make a booking, or use our rubbish clearance services in the Bayswater area.
By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. We recommend that you review it regularly, as we may update it from time to time to reflect changes in our practices or legal requirements.
Rubbish Clearance Bayswater is a rubbish removal and waste clearance service provider operating in the Bayswater area. We act as the data controller in relation to the personal data we collect about our customers and prospective customers.
If you have any questions about this Privacy Policy, or about how we handle your personal data, you can contact us by using the contact details made available on our service correspondence and documentation.
We collect and process different types of personal data depending on how you interact with us and which services you request. The categories of personal data we may collect include:
Identification and contact details, such as your name, address, email address, telephone number and, where relevant, business name and contact details for business customers.
Service and booking information, including details of the property where clearance is required, access information, type and quantity of waste, preferred dates and times for service, and any notes you provide about the job.
Communication records, such as emails you send to us, records of telephone calls where noted, and any messages or enquiries you submit through forms or other communication channels.
Payment and billing information, such as payment method, partial card details as processed by our payment processors, billing address and records of invoices and payments. We do not store full card details when card payments are processed through secure payment providers.
Technical and usage information, including basic technical details provided by your device or browser when you contact us online, such as IP address, device type and general usage data generated through the use of cookies or similar technologies where applicable.
Feedback and review information, including any comments, ratings or testimonials you choose to provide about our services.
We collect personal data in several ways, including:
Directly from you when you contact us by phone, email, online form or other communication channels to request a quote, make a booking, or ask for information.
During the provision of our services when we visit your property or business premises and confirm access details, job requirements or health and safety information.
From third party service providers that support our operations, such as payment processors or booking platforms, where they lawfully share personal data with us to enable us to provide our services.
Automatically through your use of any online contact forms or digital tools that we offer, where limited technical and usage information may be collected.
We only process your personal data where we have a lawful basis for doing so under data protection law. The main lawful bases we rely on are:
Contract. We process your personal data to take steps at your request before entering into a contract and to perform the contract we have entered into with you, for example to provide quotes, manage bookings, carry out rubbish clearance services and handle billing and payment.
Legal obligation. We process certain personal data where we are required to do so by law, such as for tax and accounting purposes or to comply with waste disposal regulations and record keeping obligations.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, handling complaints, maintaining business records, and protecting our business from fraud or misuse.
Consent. We may rely on your consent for specific types of processing, such as certain types of marketing communication where consent is required. When we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.
We use the personal data we collect for the following purposes:
To provide and manage our rubbish clearance services, including assessing your requirements, issuing quotes, organising collections, and carrying out clearance at the address you provide.
To communicate with you about your enquiries, bookings, service updates, changes to appointment times, invoices, and any issues that arise in connection with the services.
To process payments, issue invoices, manage accounts and deal with refunds or disputes.
To comply with our legal and regulatory obligations, such as maintaining accurate financial and tax records and complying with waste transfer and disposal requirements.
To improve our services and operations, including monitoring performance, training staff, reviewing feedback, and developing new services.
To protect our business, prevent fraud and abuse, and enforce our contractual rights where necessary.
To send you service related messages and, where permitted, marketing communications about similar services. You can object to marketing communications at any time.
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your personal data as instructed by us and are required to implement appropriate security measures. The categories of processors we may use include:
Payment service providers who process payments securely and handle card transaction information.
IT and system support providers who maintain our booking, communications or document storage systems.
Accountants and professional advisers who support our accounting, tax and business compliance obligations.
Waste transfer stations and disposal partners, where limited personal data may be included on waste transfer notes or related documentation as required for lawful waste disposal.
We may also share personal data when required by law or where necessary to protect our rights, such as with law enforcement, regulators or legal advisers. We do not sell your personal data to third parties.
Where our service providers or systems involve the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with data protection law. This may include using standard contractual clauses or relying on an adequacy decision for the relevant country.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and reporting obligations.
In general, we retain customer records, including contact details, service information and invoices, for a period aligned with applicable limitation periods and tax laws. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
If you request that we stop sending you marketing communications, we will retain a minimal record of your contact details to ensure that your preference is respected in the future.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include access controls, secure storage, staff training and procedures to deal with suspected data breaches.
While we take reasonable steps to protect your personal data, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and the relevant supervisory authority where required by law.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
The right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.
The right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
The right to erasure. You may request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.
The right to restrict processing. You can ask us to suspend the processing of your personal data in certain situations, such as where you contest its accuracy.
The right to data portability. You may have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible.
The right to object. You have the right to object to the processing of your personal data where we are relying on legitimate interests or are using it for direct marketing purposes.
The right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of these rights, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before responding to your request.
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office, which is the supervisory authority for data protection matters in the United Kingdom.
This Privacy Policy applies to all customers and prospective customers of Rubbish Clearance Bayswater located in or requesting services in the Bayswater area. We may update this Policy from time to time to reflect changes in our practices, technologies or legal requirements. When we make material changes, we will take reasonable steps to inform you. Your continued use of our services after any update indicates your understanding of the revised Policy.
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